| Category |
Indicator |
Definition |
| Child Abuse and Neglect |
Child Abuse and Neglect |
Calls made seeking services for a child (0-17) who has been physically, emotionally, or sexually abused or neglected. Includes calls asking how to report child abuse or neglect. |
| Household Challenges |
Domestic Violence |
Calls made seeking services for domestic abuse (or intimate partner violence) that involve parents or caregivers with children (0-17 years old). |
| Substance use problems |
Calls made seeking substance abuse services for a parent/caregiver of a child (0-17 years old) such as care management, assessment, inpatient and outpatient, and residential treatment facilities. |
| Mental health problems |
Calls made to 211 seeking mental health services for a parent/caregiver of a child (0-17 years old). Includes suicide prevention hotlines, suicide survivors’ support groups, mental health-related support groups, and outpatient facilities. |
| Parental Incarceration |
Calls made about ex-offender re-entry programs for adults with children (01-17 years old). |
| Risk Factors |
Food Insecurity |
Calls made to 211 seeking information about food services, including help buying food, food pantries, soup kitchens, school breakfast and lunches, WIC program, Food Stamps, SNAP, and summer programs to feed children. |
| Housing Insecurity |
Calls made to 211 seeking information about housing services for families with children, including shelters, public housing, Section 8 housing, low-income and subsidized rental housing, rent payment assistance, and mortgage payment assistance, and mortgage delinquency and default counseling. Also includes calls from teens who are homeless or need housing assistance. |
| Financial Insecurity |
Calls made to 211 seeking information to get help with paying utilities, buying or getting clothing, personal hygiene products, baby products, and household goods. |
| Unemployment |
Calls made to 211 seeking information about job-finding assistance, career counseling, job training, unemployment insurance, and personal financial counseling. |
| Disaster aid |
Calls made to 211 seeking information about services to help families with children who experienced a disaster such as fires, floods, hurricanes, etc. |
| Parenting needs |
Calls made to 211 seeking information about parenting and family support services for parents of children 0-17 years old, including parental visitation facilities, home-based parenting education, and parenting helplines. |
